Definitions and interpretation
collectively all information that you submit to Virtually Fluent Ltd. via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulation (EU) 2016/679;
Virtually Fluent Ltd., we or us
Virtually Fluent Ltd., a company incorporated in England and Wales with registered number 11482493 whose registered office is at Yeoman’s Well, Ripon, North Yorkshire, HG4 3EP;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Virtually Fluent Ltd. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Virtually Fluent Ltd. and accessing the Website in connection with the provision of such services; and
the website that you are currently using, https://virtually-fluent.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- For purposes of the applicable Data Protection Laws, Virtually Fluent Ltd.is the “data controller”. This means that Virtually Fluent Ltd. determines the purposes for which, and the manner in which, your Data is processed.
- We may collect the following Data, which includes personal Data, from you:
- date of birth;
- job title;
- contact Information such as email addresses and telephone numbers;
- demographic information such as postcode, preferences and interests;
- likes and dislikes of posts, comments on posts, date accessed website, country of website access, number of clicks made on website, photos, videos or any means of media uploaded by user to our website including but not limited to profile picture and cover photo, courses enrolled in, course certificates, quiz and assignment results, course points, course groups enrolled in, connections, date and time last active on website, course reviews, course feedback and course notes.
- when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string, referrer and site URL to help span detection
- order information like what was purchased and when it was purchased
How we collect Data
- We collect Data in the following ways:
- data is given to us by you ; and
- data is collected automatically.
Data that is given to us by you
- Virtually Fluent Ltd.will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you register with us and set up an account to receive our products/services;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you elect to receive marketing communications from us;
- when you use our services;
Data that is collected automatically
- To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
- We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
- When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
- We may use your Data to show you Virtually Fluent Ltd.adverts and other content on other websites. If you do not want us to use your data to show you Virtually Fluent Ltd. adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
Who we share Data with
- We may share your Data with the following groups of people for the following reasons:
- our employees, agents and/or professional advisors – to obtain advice from professional advisers, to improve our services and products and to provide a personalised service to the best of our abilities;
- website users, for the purpose if providing a social community and allowing interaction with other course members;
- automated spam detection services for the purpose of checking comments;
- PayPal for the purpose of processing a payment, this includes purchase total and billing information;
Keeping Data secure
- We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
- If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
- Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
- You have the following rights in relation to your Data:
- Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct– the right to have your Data rectified if it is inaccurate or incomplete, except for your profile username.
- Right to erase– the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability– the right to request that we move, copy or transfer your Data.
- Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Virtually Fluent Ltd. to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
- This Website may place the following Cookies:
Type of Cookie
Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
- You can find a list of Cookies that we use in the Cookies Schedule at the bottom of this page.
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
- If you upload images
20 March 2020
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
The below list details the cookies used in our website.
|ADKC||This domain is owned by Paypal. The main business activity is: E-commerce Provision|
|akavpau_ppsd||This domain is owned by Paypal. The main business activity is: E-commerce Provision|
|awxxxx||Used to attribute commission to affiliates when you arrive at the website from an affiliate referral link. It is set when you click on one of our links and used to let the advertiser and us know the website from which you came.|
|GPS||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.|
|mailchimp_landing_site||This cookie is used for general ecommerce customer tracking to log which page the user visited when they entered our website, and to associate this page with a perspective cart/enquiry submission. We also use this to allow sign-ups to our blog, where the first name, second name and email address are entered.|
|nc_status||This cookie our own used to optimise website traffic and distribution of services.|
|OptanonAlertBoxClosed||This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.|
|tk_ai||This cookie is used for tracking purposes.|
|tk_lr||Collection of internal metrics for user activity, used to improve user experience.|
|tk_or||Collection of internal metrics for user activity, used to improve user experience.|
|tk_qs||Gathers information for WordPress.com about how services are used. A collection of internal metrics for user activity, used to improve user experience.|
|tk_rl||Collection of internal metrics for user activity, used to improve user experience.|
|tk_tc||Collection of internal metrics for user activity, used to improve user experience.|
|tk_tc||Gathers information for WordPress.com about how services are used. A collection of internal metrics for user activity, used to improve user experience.|
|VISITOR_INFO1_LIVE||This cookie is used as a unique identifier to track viewing of videos|
|Woocommerce_cart_hash||This cookie is used by woocommerce and contains the end user's cart information.|
|woocommerce_items_in_cart||This cookie is used by woocommerce and contains the end user's cart information.|
|wordpress_test_cookie||Used on sites built with WordPress. Tests whether or not the browser has cookies enabled|
|wplc_chat_status||Cookie that keeps track of current status of the chat, used to determine if the chat has been initiated or if the user is simply browsing the site.|
|wplc_cid||A cookie that stores the chat ID via WP-Live Chat by 3CX.|
|wp_api||Gathers information for WordPress Rest API, an analytics tool about how services are used. A collection of internal metrics for user activity, used to improve user experience.|
|wp_api_sec||Cookies used to run and administer the WordPress blog, including session and time.|
|wp_woocommerce_session_930061aef5c417acb499dc56734c5164||Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.|
|x-cdn||This domain is owned by Paypal. The main business activity is: E-commerce Provision|
|YSC||YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.|
|_gid||This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.|
|_icl_current_language||This cookie name is associated with a WordPress multilingual plug-in from WPML. It stores a language value for the website. Where the cookie is set in response to a user action or request, and as long as it has a short lifespan, it can be treated as strictly necessary.|
|__cfduid||This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis|