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My Bookings

All booked classes with dates and times can be found below under “Appointments”. All payments and invoices for these bookings can be found under “Orders”.

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FAQ

Most frequent questions and answers

That’s completely up to you! You can choose to have a daily, bi-weekly or weekly class. All gold learners must have a minimum of 4 hours per month.

Our gold learners have a 48 hour cancellation policy. Any classes cancelled with more than 48 hours’ notice from the starting time of the class, will be cancelled and the learner will have the chance to reschedule this class. Any classes cancelled within 48 hours of the starting time of the time class will be charged at full price. 

Yes. You can become a silver learner whenever you want. You must complete any bookings already made before changing. All you have to do is let us know. Send us an email to virtuallyfluentltd@gmail.com or send us a private message on our internal messaging system and it will be sorted. 

No. At the end of each calendar month, you can decide whether to continue another month. We will reserve your scheduled classes each month in the hope that you will continue with us.

At Virtually Fluent, we recognise the British public holidays as bank holidays. If your class falls on a public holiday, the class will be cancelled and you can reschedule it with your teacher. If your class falls on a local public holiday, you must inform your teacher at the beginning of that calendar month to rearrange the class.

The day before all classes you will receive a notification email. You can keep track of your booked classes on your account.

Everything you need is on our website. The key tool for your private classes is the messaging system. You can receive links to audios or videos as well as uploaded documents that your teacher may send to you. We expect all learners to have this website open at the time of taking the class. The only additional page you’ll need open is Skype.

We provide a 15-minute waiting window at the beginning of each class. If a learner does not appear in the online class within the first 15 minutes, the class will be automatically cancelled with no refund available.

Yes. You can send your teacher emails, presentations, documents or anything you wish to review or discuss. Any information sent to your teacher will be in the strictest confidentiality and anything sent to your teacher via our website will be protected by our privacy policy: https://virtually-fluent.com/en_gb/privacy-policy-and-cookie-consent/.

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